How can I pay for my order?
Buystairparts.com accepts Visa, MasterCard, Discover and American Express.
How will my products ship?
We allow our manufactures to choose the carriers they use to ship your products. Most orders will ship out via UPS, FedEx Ground or DHL. These are the preferred methods due to the reliability and speed at which they deliver. Items larger than 8′ cannot be shipped via these carriers and will arrive via LTL trucking company. All LTL shipments will be delivered to the tailgate of the truck. It is the customer’s responsibility to unload it from there. Most carriers offer lift gate service for an additional fee. This service can be added to your delivery when you schedule your delivery with the trucking company and paid directly to the trucking company at the time of delivery. It is assumed that orders will be shipped to a residential addresses, if the order will be shipped to a business please be sure to check the box on the Ship to Screen. Your total shipping and handling charges will be included in your shopping cart and in your order total. Unlike some sites that add shipping after the order has left, we do not hide any charges from you.
Can I have my order shipped via next day air?
It is generally cost prohibitive to send out stair parts via next day air. If you are in a rush for your products email us and we can put together a quote for this additional service.
What if I have a backorder?
We update our lead times based on stock reports we receive from our manufactures. Occasionally a item may be out of stock for a short time period. If this occurs you will be notified about this delay. At that time you may order a substitute item or cancel the item from your order. We will hold all orders to ship complete.
Can I cancel my order?
What is the return policy?
My material has arrived damaged, What do I do?
What is my warranty?
When will I be billed for my order?
Most items on our web site are ordered just for you or custom made for your order, therefore your credit card will be charged at the time of purchase. This process allows complete security for your purchase via our secure SSL protected check out
Can I pick up my order to save freight charges?
Yes and No. Depending on your location we may be able to arrange for Will Call orders in the following cities; Paramount, CA – Long Beach, CA – Elk Grove Village, IL & Houston, TX. Since we source our products from many different vendors throughout the United States we do not have all of our products available at each of these locations. Please email us at firstname.lastname@example.org prior to ordering so we can check stock for you and find out if in fact all items are available for Will Call at a facility near you. Otherwise we may be able to reduce the shipping charge by only having to ship part of your order and you can pick up the balance.
When should I schedule the installation of my stair?
Installation should be scheduled once materials have arrived complete and are inspected. If materials happen to be delayed or damaged in transit replacements may be required for your project. Replacement materials will be shipped via the same method as the original shipment. Buystairparts.com LLC will not provide replacements via express delivery.